kedai888 Privacy Policy

1. Introduction and Scope

1.1 This Policy applies to all personal data processed by kedai888 in connection with the provision of online casino, sports betting, sportsbook, 4D lottery, and related services available at kedai888.win.

1.2 This Policy applies to data collected through the kedai888 website, account registration forms, deposit and withdrawal processes, customer support interactions, and any other means by which you provide information to kedai888.

1.3 This Policy does not extend to third-party websites, payment processors, game providers, or any external services that may be linked to or from the kedai888 platform. We encourage you to review the privacy policies of any third-party services you interact with independently of this Policy.

2. Data Controller

2.1 kedai888, operating through kedai888.win, is the data controller responsible for the personal data processed under this Policy. As data controller, kedai888 determines the purposes and means of processing personal data submitted by players and users of the platform.

2.2 For all data-related enquiries, requests, or complaints, you may contact kedai888 via: Email: [email protected] (plain text, not a clickable link) or via Live Chat available 24/7 through your account dashboard.

3. Personal Data We Collect

3.1 kedai888 collects the following categories of personal data in connection with your use of the platform:

3.2 kedai888 does not collect sensitive personal data (such as health data, biometric data, or data revealing racial or ethnic origin) except where strictly required for responsible gaming compliance (e.g., self-exclusion records) or as mandated by applicable law.

4. How We Collect Your Data

4.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account settings.

4.2 Automatically — through cookies, server logs, and analytics tools as you browse and interact with the kedai888 platform. See Section 10 (Cookies) for further detail.

4.3 From third parties — from payment processors and banks in connection with transaction verification; from identity verification service providers in connection with KYC; and from fraud prevention and AML screening services.

5. How We Use Your Personal Data

5.1 kedai888 uses your personal data for the following purposes:

• To create and manage your kedai888 account, including identity and age verification;
• To process deposits, withdrawals, and other financial transactions in MYR;
• To deliver casino, sports betting, sportsbook, slots, and 4D lottery services;
• To comply with anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) obligations under our gaming licence;
• To detect and prevent fraud, collusion, bonus abuse, and other prohibited activities;
• To monitor and enforce responsible gaming limits, cooling-off periods, and self-exclusion instructions;
• To provide customer support and resolve account or payment disputes;
• To send account-related notifications (deposit confirmations, withdrawal updates, security alerts) — these are not optional as they are necessary for service delivery;
• To send promotional offers and bonus notifications where you have not opted out — you may withdraw consent for marketing communications at any time via your account settings;
• To improve platform performance, user experience, and game offerings through aggregated, anonymised analytics.

6. Legal Basis for Processing

6.1 kedai888 processes your personal data under the following legal bases:

• Contractual necessity — processing required to deliver the services you have agreed to under the kedai888 Terms & Conditions (account management, game delivery, payment processing);
• Legal obligation — processing required to comply with AML, KYC, and gaming licence regulatory requirements;
• Legitimate interests — fraud prevention, platform security, responsible gaming monitoring, and analytics, where these interests do not override your rights;
• Consent — marketing communications and non-essential cookies, where you have provided explicit consent that you may withdraw at any time.

7. Data Sharing and Third Parties

7.1 kedai888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

7.2 kedai888 may share your personal data with the following categories of recipients where necessary:

• Payment processors and e-wallet providers (Touch 'n Go, Boost, Maybank, CIMB, etc.) — to facilitate deposits and withdrawals;
• Identity and KYC verification providers — to confirm your identity and age as required under our licence;
• Game software providers (Evolution Gaming, PG Soft, Pragmatic Play, etc.) — to the extent required to deliver live casino and slot game services;
• Fraud prevention and AML screening services — to detect and prevent financial crime;
• Regulatory and licensing authorities — where required by our gaming licence or applicable law;
• Law enforcement agencies — where we are legally required to disclose data by court order or statutory obligation.

7.3 All third parties with whom kedai888 shares personal data are required to process such data in compliance with applicable data protection laws and to maintain appropriate security standards.

8. International Data Transfers

8.1 In providing its services, kedai888 may transfer your personal data to jurisdictions outside Malaysia. Where such transfers occur, kedai888 ensures that appropriate safeguards are in place — such as contractual data protection clauses or transfers to jurisdictions recognised as providing adequate data protection — in accordance with applicable laws.

8.2 Transfers to game providers, payment processors, or technical infrastructure providers outside Malaysia are governed by data processing agreements that impose equivalent data protection obligations.

9. Data Retention

9.1 kedai888 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account and KYC data — Retained for a minimum of five (5) years following account closure, as required under AML and gaming licence obligations;
• Financial transaction records — Retained for a minimum of five (5) years from the date of each transaction;
• Gaming and betting history — Retained for a minimum of three (3) years following account closure;
• Customer support records — Retained for three (3) years from the date of the relevant interaction;
• Responsible gaming records (including self-exclusion) — Retained for a minimum of five (5) years.

9.2 Following the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

10. Cookies and Tracking Technologies

10.1 kedai888 uses cookies and similar tracking technologies to operate the platform, personalise your experience, and gather usage analytics. Cookies are small data files stored on your device when you visit kedai888.win.

10.2 The following types of cookies are used on the kedai888 platform:

• Strictly Necessary Cookies — Required for the platform to function (session management, login state, security). These cannot be disabled.
• Functional Cookies — Remember your preferences (language, display settings, preferred game category) to improve your experience.
• Analytics Cookies — Collect anonymised data on how players interact with the platform to help us improve performance and content. You may opt out of analytics cookies.
• Marketing Cookies — Used to deliver relevant promotional content. Only activated with your explicit consent.

10.3 You may manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of some parts of the kedai888 platform.

11. Your Rights as a Data Subject

11.1 Subject to applicable law, you have the following rights in relation to your personal data held by kedai888:

• Right of Access — You may request a copy of the personal data kedai888 holds about you;
• Right to Rectification — You may request correction of inaccurate or incomplete personal data;
• Right to Erasure — You may request deletion of your personal data where there is no legitimate basis for kedai888 to continue processing it, subject to legal retention obligations;
• Right to Restrict Processing — You may request that kedai888 limits the processing of your data in certain circumstances;
• Right to Data Portability — You may request your personal data in a structured, machine-readable format;
• Right to Object — You may object to processing based on legitimate interests, including direct marketing;
• Right to Withdraw Consent — Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

11.2 To exercise any of the above rights, contact kedai888 via Live Chat or by email at [email protected]. We will respond within 30 days of receiving a verifiable request. We may require identity verification before processing certain requests.

12. Security of Your Personal Data

12.1 kedai888 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption across all platform pages, access controls limiting data access to authorised personnel only, regular security assessments, and encrypted storage of sensitive account credentials.

12.2 In the event of a personal data breach that poses a risk to your rights and freedoms, kedai888 will notify affected players and relevant regulatory authorities in accordance with applicable legal obligations.

12.3 While kedai888 takes all reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your kedai888 account credentials and for notifying us immediately of any suspected unauthorised account access.

13. Children and Minors

13.1 The kedai888 platform is strictly intended for adults aged 21 years and above. kedai888 does not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete such data and close the associated account.

13.2 If you are aware of a minor who has registered on the kedai888 platform, please contact us immediately via Live Chat or at [email protected].

14. Changes to This Policy

14.1 kedai888 reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to registered players via a notice on the kedai888 platform and/or by email to the registered account address.

14.2 The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the kedai888 platform following notification of changes constitutes acceptance of the revised Policy.

15. Contact and Complaints

15.1 For all privacy-related enquiries, data subject requests, or complaints, please contact kedai888 as follows:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via your kedai888 account dashboard

15.2 If you are not satisfied with kedai888's response to a privacy complaint, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction or to the regulatory authority governing our gaming licence.